In short
- No account, no ads, no analytics and no tracking, in the app or on this website.
- Your location is used on your phone only. We never receive it.
- Your favourites, your hotel and your settings stay on your phone.
- We only receive personal data when you contact us, and we use it only to reply.
- We don’t sell or share your data.
Who we are
The Tunisia Guide app and the website tunisiaguide.com are published by HT Consulting S.A.R.L., which is responsible for your data as described on this page.
HT Consulting S.A.R.L.13B Hatem Taï, 1st Floor
La Marsa 2070, Tunisia
Email: [email protected]
The app
Your location
If you allow it, the app uses your phone’s location to show where you are on the map, how far places are from you, which region you’re in, and which local ride app covers it for Get a taxi.
This all happens on your phone. Your location is never sent to us or to anyone else. The app uses it only while you’re using the app. You can turn it off at any time in your phone’s settings, and the app keeps working without it.
Favourites, your hotel and your settings
Your favourite places, the hotel you set, your recent searches, your light or dark choice and where you left the map are saved on your phone only. We can’t see them. They are deleted when you use Reset app in the menu, or when you uninstall the app.
Guide updates
To keep the guide up to date, the app checks our server for new places, texts and photos, and downloads them when you ask. Like every web server, ours briefly records technical details of each request: your device’s IP address, the time, and the app and system version. We use these records only to keep the service running and secure. We don’t use them to identify you, and we delete them after a short time.
The map, the app and your purchase
You get the app and its detailed map from Google Play or the App Store. Your payment and your download are handled by Google or Apple under their own privacy policies. We never see your card details. Google and Apple give developers sales reports and, if you allowed it in your phone’s settings, anonymous crash reports. These don’t tell us who you are.
The map data comes from OpenStreetMap and is stored inside the app. Using the map sends nothing anywhere.
When you leave the app
Some buttons open other apps or websites. Directions opens Google Maps. Get a taxi opens a local ride app, or its store page. Book now, Check availability, Find tours and Full guide open our partner websites tunisiaonline.com and tourismtunisia.com in a browser page. Rate us opens the store. From that moment, those apps and websites handle your data under their own privacy policies.
What the app doesn’t do
- No account or login.
- No advertising, and no advertising IDs.
- No analytics, tracking or profiling.
- No access to your contacts, photos, camera or microphone.
This website
No cookies, no analytics
This website doesn’t use cookies, analytics or advertising. Its fonts, pictures and videos come from our own server. The only exception is the spam check on the support page, Cloudflare Turnstile, which comes from Cloudflare.
Hosting and delivery
The website runs on our own server. It is delivered through Cloudflare, which protects it from attacks and makes it load faster. To do that, Cloudflare and our server process technical details of each visit, such as your IP address and browser type. Our server keeps these in logs for a short time for security, then deletes them. See Cloudflare’s privacy policy.
When you contact us
When you use the support form or email us, we receive your name, your email address, your message, any screenshots you add, and anything else you choose to tell us. We use it only to answer you and to improve the app. The form sends your message to our mailbox by email. To stop spam, the form uses Cloudflare Turnstile, which checks that a person is sending it using technical details of your browser and connection. See Turnstile’s privacy notice. The website also counts how many messages come from one connection, using a scrambled form of the IP address that it deletes after an hour.
We keep your messages for as long as we need them to help you and to keep a record of our support, then we delete them.
The legal basis
We handle your data only where the law allows it: to answer the questions you send us, and for our legitimate interest in running a secure and working app and website. We respect the Tunisian law on personal data protection and, for visitors from the European Union and the United Kingdom, the GDPR and the UK GDPR.
Who else handles your data
We use a small number of trusted companies to run our services: our hosting provider, Cloudflare for the website’s delivery and security, and our email provider for the support mailbox. They handle data only on our behalf. Some of them may store data outside your country, with the protections the law requires. We don’t sell your data, and we don’t share it with anyone for marketing.
Your rights
You can ask us at any time to:
- see the personal data we hold about you,
- correct it,
- delete it,
- stop or limit how we use it.
Write to [email protected] and we’ll answer within one month. You can also complain to your data protection authority. In Tunisia, that’s the Instance Nationale de Protection des Données Personnelles (INPDP). In the EU and the UK, it’s the authority in your country.
Children
Tunisia Guide is a travel guide for everyone. It doesn’t collect personal data from anyone, children included. If you think a child has sent us personal data through the support form, please tell us and we’ll delete it.
Changes to this policy
If we change how the app or the website handles data, we’ll update this page and the date at the top.
Contact
Questions about your privacy? Email [email protected] or use our support form.