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The detailed map of Tunisia is still downloading. The number shows how far it has got. Stay on Wi-Fi and keep the app open until it’s done. It only happens once.

Check that location is on in your phone’s settings and that Tunisia Guide is allowed to use it. Tap the location button at the bottom right to go to where you are.

Your position shows only while you are in Tunisia. Outside Tunisia, the app tells you so and shows the whole country.

Get a taxi opens the local ride app for the region. It shows only in regions where a ride app works, and it needs an internet connection.

Tap your hotel on the map, then tap Change. There you can choose another hotel, or tap Remove.

Open the menu (the three lines next to Search). Under Guide you can see the date of your guide and update it. Guide updates are free.

Your purchase belongs to your Google Play or Apple account. Install Tunisia Guide again with the same account and you won’t pay twice.

Your favourites and your hotel are saved on the phone only, so they don’t move to a new phone.

Yes. Open the menu and tap Replay tutorial.

Opening hours and prices in Tunisia can change. If you spot something that has changed, let us know using the form above.

Payments go through Google Play and the App Store, so refunds do too. See Google Play’s refund help or Apple’s refund help.